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Ladies is the plural form of lady, so the apostrophe goes to the right - ladies'. If you are wondering why we don't write ladies's, it is because ladies is one of the exceptions, along with girls',. Having heard the phrase, faint heart never won fair lady for the third time in very short span, i'm determined to find out its origin.
For work-place specific gender-neutral politically-correct terms refer to the answer by @third-news. Otherwise, as elliot frisch has suggested, lady is the term you want. But in my opinion,.
